Effective Date: 1 February 2025
Last Updated: 13 October 2025
1. Introduction
CIA Shuttle & Transport (“we,” “us,” or “our”) is committed to protecting your privacy. Founded on 1 February 2025, our company was created to make travel safe, smooth, and stress-free for everyone. This Privacy Policy explains how we collect, use, and protect your personal information when you use our transport services, visit our website, or communicate with us.
By engaging with our services, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We collect and process personal information to provide safe, reliable, and efficient transport solutions. This may include:
- Personal Identification: Full name, contact details (phone number, email address), and identification numbers where required.
- Booking Details: Pick-up and drop-off addresses, travel dates, and passenger information.
- Payment Information: Billing address and transaction details (processed securely through trusted third-party payment gateways).
- Communication Data: Any correspondence between you and CIA Shuttle & Transport (e.g., email, phone, or online form submissions).
- Device and Usage Information: Data collected automatically when visiting our website, such as IP address, browser type, and activity logs.
3. How We Use Your Information
We use your information for legitimate business purposes, including:
- Processing bookings and payments.
- Managing and improving transport operations.
- Communicating updates, confirmations, and service changes.
- Enhancing customer experience and service quality.
- Complying with legal and regulatory requirements.
We do not sell, rent, or trade your personal data to third parties.
4. Data Sharing and Third Parties
Your information may be shared with trusted third parties only when necessary to:
- Process payments securely.
- Coordinate transport logistics (e.g., drivers or partner operators).
- Comply with applicable laws and safety regulations.
All third parties are required to maintain strict confidentiality and data protection standards.
5. Data Security
We implement industry-standard measures to safeguard your personal data against loss, theft, or unauthorized access. This includes secure data storage, encryption technologies, and limited access protocols.
6. Data Retention
Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, data is securely deleted or anonymized.
7. Your Rights
You have the right to:
- Access and request a copy of your personal information.
- Request correction or deletion of inaccurate or outdated data.
- Withdraw consent where applicable.
- Lodge a complaint with the relevant data protection authority.
To exercise these rights, please contact us using the details below.
8. Cookies and Website Tracking
Our website may use cookies to improve functionality and enhance user experience. You can choose to disable cookies through your browser settings; however, some features may not function properly as a result.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in operations or legal requirements. The updated version will always be available on our website with the revised effective date.