1. Introduction
These Terms and Conditions govern all transportation services provided by CIA Shuttle & Transport (“the Service Provider”). By booking or using our services, the Client (“you”) agrees to these terms in full. Please read them carefully before confirming your booking.
2. Bookings and Confirmation
- All bookings must be made in advance via phone, email, or online request.
- A booking will only be confirmed once full payment or a deposit has been received (as specified by the Service Provider).
- It is the Client’s responsibility to provide accurate travel details, including pickup and drop-off locations, dates, and times.
- Any changes to bookings must be communicated in writing and are subject to availability and approval by the Service Provider.
3. Payments
- Payment for services is due as specified in the quotation or invoice provided.
- Accepted payment methods include cash, EFT, and approved digital platforms.
- All rates are quoted in South African Rand (ZAR) and are subject to change without prior notice due to fuel adjustments or regulatory factors.
4. Cancellation Policy
The Client may cancel the services with a written notice of at least two (2) months prior to the scheduled transport date for school transport. For any trips other than school transportation, a minimum of seven (7) days’ cancellation notice is required before the scheduled trip date.
Cancellation Fees:
- If the cancellation notice for non-school transport is given less than seven days before the trip, the Client will forfeit the full fee for that trip.
- For cancellations made more than seven days in advance, a 25% handling fee will be deducted from any fees paid.
5. Liability
The Service Provider shall not be held liable for any damages, accidents, or losses incurred during the transportation services, except in cases of gross negligence or wilful misconduct.
The Service Provider will take all necessary precautions when providing school transport to ensure the safety of minors.
6. Passenger Conduct
- Passengers are expected to behave respectfully toward the driver and other passengers at all times.
- Smoking, consumption of alcohol, and use of illegal substances are strictly prohibited inside all vehicles.
- The Service Provider reserves the right to refuse service to any passenger behaving in a disorderly, unsafe, or disrespectful manner.
7. Vehicle Availability and Delays
- While every effort is made to adhere to schedules, unforeseen circumstances such as traffic, weather, or mechanical issues may cause delays.
- The Service Provider shall not be held liable for any loss or inconvenience caused by such delays, but will take reasonable steps to minimize impact.
8. Lost or Damaged Property
The Service Provider is not responsible for personal belongings left in the vehicle. Clients are encouraged to ensure that all belongings are collected before disembarking.
9. Insurance
All vehicles operated by CIA Shuttle & Transport are fully insured in accordance with South African transport regulations. This includes passenger liability cover.
10. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes arising from or related to these terms shall be handled within the jurisdiction of South African courts.
11. Acceptance of Terms
By confirming a booking or making payment, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.